Refund & Return Policy

Refund & Return Policy

Since we deal in vintage and thrifted items, most pieces are one-of-a-kind — that affects how returns work.

Single pieces

  • Returns accepted within [7 days] of delivery only if:
    • The item received doesn't match the listed condition grade or description
    • The wrong item was sent
    • The item arrived damaged (not from normal wear, which is expected in vintage pieces)
  • Returns are not accepted for:
    • Change of mind
    • Sizing issues if measurements were listed accurately (check measurements before ordering — vintage sizing runs differently than modern sizing)
    • Normal signs of age/wear that were disclosed in the listing or grade

Bulk orders Bulk lots are sold as-is based on the grade mix disclosed at time of sale. Returns on bulk orders are only accepted for major discrepancies (e.g., quantity shortfall, wrong category sent). Minor grading variance within a lot is normal and not grounds for return — see Bulk Order Policy.

How to request a return

  1. Contact us at Support / Contact within [7 days] of delivery with your order number and photos of the issue.
  2. We review and confirm if it qualifies.
  3. If approved, we'll provide return instructions.

Refunds

  • Once we receive and inspect the returned item, refunds are processed within [5–10 business days].
  • Refunds go back to your original payment method, or as store credit if you prefer.
  • Original shipping fees are non-refundable unless the return is due to our error.

Exchanges Since most items are single pieces, exchanges for the same item aren't usually possible. We can offer store credit or help you find something similar.